Art.1 : Duration
1.1. Fluent Academy offers online language courses in small groups (3-6 participants). Our small group classes take place between 9:00 AM and 14:30 PM or between 18:00 and 20: 00 (Paris Time). The schedules for private and business language classes will be created in common agreement.
2.1. After registration, and at the latest, during the first lesson, the clients will have an oral interview during which knowledge of the target language will be evaluated. Fluent Academy organizes groups per language level. The school reserves the right to tolerate a level difference as minimal as possible amongst the participants of each group.
2.2. The student will be scheduled in after registration and will be able to choose the language courses of their level and the time table of their preference after registration.
Art. 3 : Payments
3.1. The prices stipulated on our brochures, websites and documents are valid for a period of 30 days.
3.2. The student is to pay the total amount due at the latest 7 days before the first lesson. In case of late payment by the student within the time limits laid down in this article, the amount due will be increased in accordance with the law and without default notice with the legal interest rate of 4%. In case of default of payment by the student, the amount due shall by right and without notice, be increased by a lump sum penalty compensation of 15% with a minimum of 60 euros, without prejudice to the right of the school to claim a higher indemnity if the damage exceeds the amount of the present penalty clause.
If the school is in default of paying the amounts due to the student in the prescribed time, the school therefore also be required to pay late payments and the amount of the penalty payments described above, provided the student provides to the school the reference of bank account where the amount is to be paid.
The school can forbid admission to the course until the amount requested is paid. The lessons missed will be neither replaced nor reimbursed.
3.4. For monthly subscriptions: The student will be paying a monthly fee by credit card payment. After initial enrollment, if your credit card expires, is cancelled, is lost, or rendered invalid, your subscription is in danger of termination. You will be contacted and given the opportunity to change your registration data. If your credit card is not successfully recharged and you are not renewed successfully, your subscription will be terminated.
3.5. Fluent Academy fees are exclusive of any applicable VAT or taxes, interest or installment fees charged by the credit card company, or other fees associated with connecting to the Internet.
Fluent Academy guarantees that every credit card transaction you make at Fluent Academy is100% secure.
Your language course contains live teacher-led classes. Group and private classes are delivered on a "class credit basis", giving you access to the stated amount of group classes and private classes that your language course offers. You can always find current prices of our language courses posted in the checkout pages and on other pages of our website.
Art. 4 : Refund
Refund is possible within 7 days of purchase. the period starts running from the time the course is booked. If the course is rescheduled, then the period starts running from the first day of class. Beyond that number, we will not be able to honor any return request. The student must submit their request online within 15 days of the date they have purchased the class.
Art 5 : Presence
5.1 The lessons will take place online. Schedules and zoom links of the classes will be communicated
by mail at the latest 1 day before the start of the classes.
5.2. Language trainings in small groups take place from 3 to 6 students. If one week before the first lesson, fewer than 3 students are registered for the same cycle, the school may decide to replace the dates of the classes if it considers that the number of students enrolled in the course is insufficient, in which case it is obliged to notify the students at the latest, two days before the date of the first class of the cycle.
Art 6: Cancellation
The client can only cancel their course if they notify the language school before the beginning of their course/language stay and only via e-mail to:
They will be totally reimbursed until 7 days after the purchase.
Article. 7: Privacy & Publicity
7.1 Privacy & GDPR
Fluent Academy collects the personal information you provide when you contact us, if you sign up for one of our language courses or when requesting a quote. Finally, we keep an overview of messages that you send us by e-mail.
We store the customer name, name and address details (name, address, possibly website, telephone number, e-mail). In addition, we also store your company and invoicing data and invoices. Contact details provided by exchanging business cards or by telephone contact, can bestored.
If you use our website, please note that we may also record the parts of the website you visit and information about your computer. Such as the browser used, your network location, the type of connection you use (e.g. broadband, ASDL, etc.) and your IP address. We do this by using cookies (although the information we collect through our cookies remains anonymous, so we cannot say who you are).
If you participate in the language courses, photographs/videos of the sessions can be taken for public/commercial purposes. If you do not wish to be drawn, you can make this known by simple request by mail. In that case, the photographer will not or will not photograph you in a known way.
8.1 By absence, it is understood that the participants are not present at the beginning of class in the virtual room designated. The teacher will wait the students for 15 minutes. In case of absence, the lessons missed will be neither replaced, nor reimbursed. A private class or an intra-company class can be rescheduled if the client notifies the school at least 48 hours before the start of a class.
8.2 In case of absence, the student must inform the school as soon as possible, and at the latest before the beginning of the lesson. If the student wishes to reschedule a private class, they will have to inform the school at the latest 48 hours before the start of the class by mail to firstname.lastname@example.org.
The parties have an interest that the classes take place in an efficient manner. It goes without saying that the students and the teachers are treated with mutual respect. The school has the right to consider an agreement as dissolved in the case of a student that doesn't scrupulously respect the provisions of the rules of procedure. The registration fee (already paid or still due
Art 9: Final Clauses
9.1. Fluent academy general terms are governed by the French government. In the case of a dispute concerning the provisions of these terms, the Courts of the judicial district of France shall be appointed to resolve the dispute.
9.2 The dissolution of a clause in these Terms & Conditions do not in any way imply the dissolution of these terms. In this case, the parties must ensure that the clause is replaced by a valid clause, which within the legal limits, has the same effect as that which has been declared null and void.